Refund/Return Policy

REFUND/RETURN POLICY

Last updated April 04, 2024

Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund, store credit, or an exchange. Please see below for more information on our return policy.

RETURNS

All returns must be postmarked within thirty (30) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.

RETURN PROCESS

To return an item, please email customer service at support@yogaaddicts.com to obtain a Return Merchandise Authorization (RMA) number. After receiving a RMA number, place the item securely in its original packaging and include your proof of purchase, then mail your return to the following address:

 

Yoga Addicts

Attn: Returns

RMA #

PO Box 99900 WQ 990 657 Stn Main

Surrey, British Columbia V3T 0J7

Canada

Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return. 

REFUNDS

After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least five (5) days from the receipt of your item to process your return or exchange. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. We will notify you by email when your return has been processed.

EXCEPTIONS

The following items cannot be returned or exchanged:

  •     Damages and issues Please inspect your order upon reception to see if the item may be defective, or damaged. Sometimes we may make a mistake and send you the wrong item (we are only human and accidents happen). If any of these reasons occur please take photos and or videos, contact us immediately so that we can evaluate the issue and make it right.
  •     Unfortunately, we do not accept refund/returns on gift cards.
  •     Custom products (such as special orders, or personalized items), and personal care goods.

 

For defective or damaged products, please contact us at the contact details below to arrange a refund or exchange.

Please Note

  • A 5% restocking fee will be charged for all returns.
  • Sale items are FINAL SALE and cannot be returned.
  • General average time frame from the receipt of a refunded item to the issuance of a refund can range from 3 days to approximately 15 business days. If more than 15 business days have passed since we’ve approved your refund, please contact us at support@yogaaddicts.com

QUESTIONS

If you have any questions concerning our return policy, please contact us at: